Managed Services

Proactive Managed Service Providers in Melbourne

Interscale’s managed IT solutions include outsourced IT solutions that alleviate the stress of managing your IT systems and processes in a proactive manner to a proven technology partner. We’ll monitor all your devices to ensure uptime, patch server and network systems to maintain continuity and avoid vulnerabilities, as well as support your staff via our flexible Help Desk Service. Our managed IT solutions are flexible, scaling from one segment of your business up to a holistic IT help desk outsourcing arrangement that covers everything.

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Why Use a Managed Services Provider?

The difference between managed IT solutions and traditional ICT support services is comparable to the difference between having a doctor monitoring your health and buying a box of bandages. Traditional Break-Fix IT companies work on the assumption that all computers and systems will eventually fail, and when they do, an engineer will be engaged to remediate the issues.

Managed Services providers don’t wait for a disaster to occur before they react. Rather, a monthly fee covers the delivery of contracted services, in which the managed ICT support services provider monitors and proactively manages critical IT systems, from the availability of your servers and network, through to any end-user problems that may arise. The result is that your IT works the way it was designed to, your costs decrease, and we close the gulf between what you want your technology to achieve and what it actually does.

What Does Interscale’s Managed ICT Support Services Offer?

Interscale’s ICT support services provide you with tiered options for managed IT solutions and can scale as you do. Whether you are seeking a partner to complement your existing technology staff, or you want to engage in a fully outsourced IT solutions model, we can help you.

We’ve developed our Managed IT solutions to seamlessly integrate with your business in varying capacities – each of our three core offerings are built specifically with a set of customer requirements in mind. Interscale’s ICT support services extends upon your existing IT capabilities by providing you access to the entire Interscale team and their help desk services, enabling you to reap the benefits of a skilled, experienced and diverse team of technology professionals.

iMS includes the following services for your business:

Managed Service Plans

Base Camp Summit Peak
Local skills and experience
All our technicians are local from Melbourne office
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Fast Technician Despatch
For urgent onsite visit, tech usually can be despatched within few hours
* * *
Fixed price
Predictable IT expenses
* * *
Fast Response Time
Starting from 15 mins response time
* * *
80% of Issues fixed within 1hr
*Based on current performance
* * *
Service Level Agreement (SLA)
Backed by business grade SLA
* * *
8am – 6pmHelpdesk Hours
Monday to Friday 8am – 6pm
* * *
Network Management
Integrated support for internet, intranet, voice and data
* * *
Server Management
Real-time monitoring and alerting and routine patching
* * *
PC Management
Real-time monitoring and alerting and routine patching
* * *
Backup Management
Daily monitoring of your server environment
* * *
Security Management
Our team will harden the IT environment against potential security issues
* *
Mobile Device Management
Management of your devices such as iPads and mobile phones
* *
Disaster Recovery Management
Includes twice a year disaster recovery tests of your IT environment
*
Extended Support Hours
Option if extended support hours is required
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SERVICE DESK

SERVICE DESK

We can tailor help desk services to meet your specific requirements, whether you demand standard business hours or 24/7 coverage.

NETWORK MANAGEMENT

NETWORK MANAGEMENT

Integrated support for internet, intranet, voice and data with fully managed IT solutions at a fixed price.

SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT

Backed by business grade Service Level Agreement.

SERVER MANAGEMENT

SERVER MANAGEMENT

Real-time monitoring and alerting, routine patching of systems and management for all server infrastructure.

SECURITY MANAGEMENT

SECURITY MANAGEMENT

The Network Security Operations team will harden network against penetration and monitor your environment for intrusion.

BACK-UP & DISASTER RECOVERY MANAGEMENT

BACK-UP & DISASTER RECOVERY MANAGEMENT

We monitor and manage the underlying technology systems and processes to ensure data is backed up.

Enquire About Our Help Desk Services Today

As one of the best managed service providers in Melbourne, Interscale can help you improve the productivity, functionality and quality of your outsourced IT solutions. Give us a call today on 1300 205 999 to speak to one of the leading IT help desk outsourcing companies in Australia.

Interested? Talk to Our Team Member