LEADING MANAGED IT SERVICE PROVIDERS IN MELBOURNE
No more stressing about time-consuming IT issues with the simplest daily tasks! Our Managed IT Services will keep your business systems running smoothly, so you can focus on what you do best.
We are here to ensure that your day-to-day operations run smoothly and hassle free through flexible IT solutions that cater for your company’s unique requirements, as well as support your staff via our timely IT Support Help Desk Service.
Our managed IT solutions are flexible, scaling from one segment of your business up to a holistic IT services outsourcing arrangement that covers everything your business needs.
WHY USE A MANAGED IT SERVICES PROVIDER?
The difference between managed IT solutions and traditional IT support services is similar to the difference between having a doctor monitoring your health and buying a box of band-aids. Traditionally IT companies are engaged when problems arise, usually resulting in costly downtime for your operations and unplanned costs for the repairs.
As a managed IT service provider, we don’t wait for a disaster to occur.
Instead, we monitor and manage the IT systems within your company to prevent any IT issues proactively. Your all-inclusive monthly fee covers everything your business and staff need to keep business running smoothly – and without costly surprises!
What do our managed IT services offer?
Firstly, we are here to design a solution that works for your company.
Whether you are seeking a partner to complement your existing technology staff, or you are searching for a fully outsourced IT solutions model, we are here to help you.
Our managed IT services will seamlessly integrate with your business in varying capacities – each of our three core offerings are built specifically with a set of customer requirements in mind.
As a bonus you will receive access to the entire Interscale team and our IT help desk services, allowing you to reap the benefits of a knowledgeable, experienced and diverse team of technology professionals.
Managed Service Plans
| Base Camp | Summit | Peak | |
|---|---|---|---|
| Local skills and experience All our technicians are local from Melbourne office | * | * | * |
| Fast Technician Despatch For urgent onsite visit, tech usually can be despatched within few hours | * | * | * |
| Fixed price Predictable IT expenses | * | * | * |
| Fast Response Time Starting from 15 mins response time | * | * | * |
| 80% of Issues fixed within 1hr *Based on current performance | * | * | * |
| Service Level Agreement (SLA) Backed by business grade SLA | * | * | * |
| 8am – 6pmHelpdesk Hours Monday to Friday 8am – 6pm | * | * | * |
| Network Management Integrated support for internet, intranet, voice and data | * | * | * |
| Server Management Real-time monitoring and alerting and routine patching | * | * | * |
| PC Management Real-time monitoring and alerting and routine patching | * | * | * |
| Backup Management Daily monitoring of your server environment | * | * | * |
| Security Management Our team will harden the IT environment against potential security issues | * | * | |
| Mobile Device Management Management of your devices such as iPads and mobile phones | * | * | |
| Disaster Recovery Management Includes twice a year disaster recovery tests of your IT environment | * | ||
| Extended Support Hours Option if extended support hours is required | * |
SERVICE DESK
We can tailor help desk services to meet your specific requirements, whether you demand standard business hours or 24/7 coverage.
NETWORK MANAGEMENT
Integrated support for internet, intranet, voice and data with fully managed IT solutions at a fixed price.
SERVICE LEVEL AGREEMENT
Backed by business grade Service Level Agreement.
SERVER MANAGEMENT
Real-time monitoring and alerting, routine patching of systems and management for all server infrastructure.
SECURITY MANAGEMENT
The Network Security Operations team will harden network against penetration and monitor your environment for intrusion.
BACK-UP & DISASTER RECOVERY MANAGEMENT
We monitor and manage the underlying technology systems and processes to ensure data is backed up.
Enquire about our IT Managed Services
As one of the leading IT managed service providers in Australia, we are here to help you and your business gain IT confidence and peace of mind. Give us a call today on 1300 205 999 to speak to one of our friendly and knowledgeable team members.
